By fsewe on Wed, 09/02/2020 - 09:01
FAQ Category
Telkom Soma Bundles
FAQ

SOMA na TELKOM Data Bundles

1What is Soma na Telkom data bundle?Monthly Data Bundles offering convenient connectivity that allows staff and students of university of Nairobi  to work or study from wherever they are during Covid-19 lockdown period. The data bundles are sponsored by the University for those staff and students  aligible to be provided with the bundles at any given time. The data bundles are used to access specific sites approved by the university for online teaching and learning as well as access to university management information systems. 
2Who is eligible for this type of Data bundlesThese data bundles are provided to students and staff who are registered for the current semester and have fully paid their current semester fees.
3Are all members of staff entitled to get the Telkom line/bundles?Only those whose names have been approved by their respective HODs are elligible.
4How are the data bundles dispensed to students and staffEligible Students and staff are provided with Telkom Kenya sim-cards which are pre-loaded with data bundles every month during the semester of study especially during this time of Covid-19 Lockdown.
5
Who pays for these data bundles?
The university is sponsoring these bundles during the lockdown period to enable students and staff continue with university activities online
6Does this Telkom kenya line provide access to All Internet sites?This line provides access to university of Nairobi approved/whitelisted online teaching and learning resources. See approves on https://www. (Link to be provided)
7How do i apply for "SOMA Na TELKOM" data bundles ?1. Students to register their intent for facilitation of data bundles by updating their profile in the SMIS portal indicating their preferred Telkom outlet.
 
 2. Requests received at ICT Centre are processed and forwarded to respective colleges for review and approval.
 
 3. ICT Centre sends approved list to Telkom Kenya with instructions to configure and activate the lines.
 
 4. Telkom activates the Sim card and sends to the Telkom outlet(selected by the student)
 
 5. Student receives an alert from their preferred Telkom outlet to go and collect the Sim card.
8How to get soma na telkom sim card ready?Link to sim-card collection process chart (To be provided)
9Can I collect my card from any Telkom shop?Yes, it's possible in unique circumstances. For instance lockdown restrictions.
10I never updated my profile. How can I do this?Login to https://smis.uonbi.ac.ke/ and update your profile
11I have paid school fees in full and it’s not reflected on my student portal and hence I can’t access classes. How can I be assisted?Reach out to the school/faculty admins for correction of the same (Admins contacts(Tel or email) are shared with the student)
12Can I be allowed to access the classes with a fee balance?Only students with fee balances below Ksh 5000 are eligible.
13I can’t use my new line or my line has zero bundlesPlease call Telkom customer care number  0202221000 for support or seek assistance from the Telkom shop where you picked the card or contact us on customercare@uonbi.ac.ke
14I have visited a Telkom shop but I can’t collect the line because I don’t have identification document(s)?Each person is required to produce an identification document in order to collect the card. In case of lost document, produce a police abstract.
15I have visited the Telkom shop but they can’t trace my name in their list despite the fact that I got a notification SMS to collect the SIM card.Request Telkom officers to re-check all the lists. SMS's were only sent to the people in the list only. Otherwise contact UoN customer care on 0204916414/5 for assistance.
16How do I acquire a personal sim card from Telkom?Visit your nearest Telkom shop for purchase. Terms and conditions of purchase at Telkom apply.
17How often are the data bundle reloaded in the Telkom line?The data bundles are reloaded once every calendar month
18How do I check my data bundles balance on this soma na Telkom line?Dial *200#
19Whats the procedure of replacing lost Telkom sim card?Visit your nearest Telkom shop to replace a lost card. This will be done on the terms and conditions of sim replacement at Telkom. May attract a fee. Alternatively send(name,Reg no,lost line number, new number(unregistered), New line sno, Alt. telephone contact) to customercare@uonbi.ac.ke for help.
20How do I know/locate my nearest Telkom shop?Use the link: https://telkom.co.ke/shop-locator
21I have the line but I can’t use it due to poor network connectivityKindly give us the details (Full Names, County, Sub-County/Constituency, ID/Reg No, Telephone Number and nature of problem. The details will be forwarded to Telkom Kenya to carry out a network upgrade. Incase there is completely no network coverage, we will advise on alternative solutions.
22There is poor Telkom network coverage in my location and hence becoming impossible to access the internet resources/e-classes. Is there a way I can be helped?Please give us your details for forwarding to Telkom Network Technical team for action. Your details should include Full Names, County, Sub-County/Constituency, ID/Reg No, Telephone Number any other nearby landmark eg school , major town nearby, or aproximate distance from major town.. The details will be forwarded to Telkom Kenya to carry out a network upgrade. Incase there is completely no network coverage, we will advise on alternative solutions.
23what happen to students who cannot use Telkom lines because of Network connectivity and coverage issues?his involves a due process of confirmation that indeed the student has applied and been issued with a TKL line, but upon trying, the same has failed, this is confirmed by UoN upon the student writing to customer service, after which the request for provision of alternative data bundles is sent to the respective college principal for facilitation with alternative data bundles.
24What is the Telkom Kenya hotline number020-2-221-000
25What do I do if my bundles get depleted before the next reloadBuy discounted bundles by dialing *200# to use for the remaining days before end month.
26Does the remaining data bundle rollover to a new month?The remaining monthly data bundle DOES NOT rollover to the new month.
27I have bundles but I can't use my lineYour data bundles may require activation. Contact corporatecare@telkom.co.ke or customercare@uonbi.ac.ke
28I have a Telkom Kenya Line, can i use it with these bundles ?Fill the consent form after updating your portal to have your line co-owned with the university .Follow this link.https: (URL Tobe provided) 

 

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